Redesigning Debt Collection: Rezo’s Approach to NBFCs and LSPs’ Challenges with New RBI Guidelines

October 19, 2023

Debt Collection for NBFCs

In the ever-evolving landscape of India’s financial sector, Non-Banking Financial Companies (NBFCs), Banks, and Lending Service Providers (LSPs) face numerous challenges in managing their debt collection process. However, the recent RBI guidelines released on June 8 have further intensified these challenges by capping default guarantees to 5%. This has left decision-makers in the industry pondering over effective strategies to deal with the impact of these guidelines and improve bank collection rates., a leading AI-powered technology platform, presents an innovative solution to address these challenges and revolutionize the debt collection process in the financial industry. By leveraging the power of Artificial Intelligence (AI), offers cutting-edge solutions that not only mitigate the impact of the new RBI guidelines for banks and NBFCs but also automate customer interaction and manage Non-Performing Assets (NPA) reduction.

Challenges Faced by NBFCs, Banks, and LSPs

Before delving into the impact of the new RBI guidelines, it is important to understand the existing challenges faced by NBFCs, banks, and LSPs in the realm of debt collection. These institutions are constantly grappling with the task of efficiently recovering debts while maintaining a positive relationship with their customers. Manual debt collection processes often prove to be time-consuming, expensive, and prone to human error. Furthermore, with the recent RBI guidelines in place, the success rate of debt collection has taken a hit, affecting the overall growth potential and investment opportunities for these financial institutions.

The New RBI Guidelines: A Game-Changer for LSPs

The recent RBI guidelines released on June 8 have ushered in significant changes in the lending landscape, specifically impacting Lending Service Providers (LSPs). A notable alteration introduced by these guidelines is the imposition of a 5% cap on default guarantees. This change carries wide-ranging implications for LSPs, as it restricts their potential for growth and investment opportunities.

In light of these new guidelines, it has become imperative for Non-Banking Financial Companies (NBFCs) and LSPs to proactively take measures to navigate these challenges and ensure their continued success in the industry. By closely adhering to the regulations and adopting proactive strategies, such as optimizing collection processes, implementing targeted segmentation, and exploring alternative lending strategies, NBFCs and LSPs can mitigate the impact of the cap on default guarantees and continue to thrive in this evolving lending landscape.

Impact on NBFCs and LSPs: The Struggles Persist

The impact of the new RBI guidelines for banks is not limited to LSPs alone; it affects Non-Banking Financial Companies (NBFCs) as well. Both NBFCs and LSPs are faced with the pressing need to employ proactive strategies that can fetch loans and improve their books, enabling them to thrive in a challenging environment. This calls for a groundbreaking solution that can streamline the bank collection process while maintaining compliance with regulatory guidelines. The advent of AI has demonstrated immense potential in helping these institutions achieve their goals.

Introducing Rezo: Redefining Debt Collection with AI leverages AI in collection that is capable of addressing the challenges faced by NBFCs, Banks, and LSPs. Powered by state-of-the-art Artificial Intelligence technology, delivers a revolutionary approach to debt collection, offering a seamless blend of human expertise and AI-driven automation.

AI Agents Automating Collection Calls

At the heart of‘s solution lies its AI Agents, which utilize advanced Natural Language Understanding (NLU) and Machine Learning techniques to automate collection calls. These AI Agents possess the capability to engage customers in natural, human-like conversations, ensuring a high level of interaction and empathy throughout the collection process. By automating routine tasks, is able to significantly reduce operational costs and improve overall efficiency.

Handle Thousands of Automated Calls Daily’s impressive scale of operations is exemplified by its ability to handle 30,000 automated calls per day, a volume that is equivalent to the capacity of a 20,000-agent contact center. This level of scalability empowers NBFCs, Banks, and LSPs to efficiently manage high call volumes while consistently delivering a seamless customer experience. With’s capabilities, financial institutions can handle large-scale operations with ease, optimizing efficiency and automating customer interactions effectively and expediently.

How Rezo’s Collection Product‘s Collection Product is built on two core principles: Segmentation and Treatment. By effectively segmenting debtors based on predefined criteria, enables financial institutions to categorize them into different buckets. This segmentation allows institutions to implement targeted collection strategies, increasing the likelihood of successful debt recovery.

Segmentation is a crucial step in optimizing the collection process. It enables institutions to customize their approach based on debtor characteristics such as payment behavior, outstanding balance, and level of delinquency. By grouping debtors into specific segments, ensures that collection efforts are tailored to their individual needs and circumstances.

The Treatment aspect of’s Collection Product involves defining the ideal calling philosophy for each segment. This involves determining the most suitable communication channels, frequency of contact, and language to use. By taking a personalized and context-aware approach,’s treatment strategies ensure that conversations with debtors are relevant, engaging, and impactful.

By combining effective segmentation and targeted treatment strategies, empowers financial institutions to maximize the chances of debt recovery. This approach not only improves operational efficiency but also enhances and automates customer interaction, ultimately leading to better outcomes in debt collection efforts.

Improving Connect Rates, Positive Dispositions, Collection Rates’s success is evident in the impressive metrics it delivers to its partners, showcasing its ability to significantly improve the financial health of NBFCs, banks, and LSPs. One notable performance indicator is the remarkable boost in connect rates, reaching up to 75%. achieves this high connect rate through its advanced AI-powered collection agents. These agents leverage intelligent automation and cutting-edge speech-to-text capabilities to effectively handle a large volume of automated calls. By accurately converting agent-customer conversations into text, can analyze and understand the context of each interaction, leading to more successful connections with customers.

Additionally,’s collection rates are equally impressive, reaching up to 97%. This exceptional collection rate is a direct result of the platform’s ability to automate and optimize various aspects of the debt collection process. Through smart segmentation and treatment strategies, ensures that personalized and context-aware conversations are conducted with debtors, maximizing the chances of successful debt recovery.

NPA Reduction through AI Insights and Automation

The benefits of leveraging’s solutions extend far beyond simple debt collection. By harnessing the power of AI insights and automation, NBFCs, Banks, and LSPs can improve their books and significantly reduce NPAs.’s AI-driven insights and analytics enable decision-makers to make data-driven decisions and continuously improve their collection strategies. By harnessing the power of automation and AI, significantly reduces the time and effort required for debt collection, leading to higher collection rates and improved financial outcomes for NBFCs, banks, and LSPs. Trusted by Industry Leaders has garnered a solid reputation in the financial industry, having successfully partnered with prominent organizations such as L&T, Maruti Suzuki, TATA AIG, Delhivery, Jio Financial Services, and many more. These partnerships serve as a testament to the effectiveness and value that brings to its clients, enabling them to achieve increased operational efficiencies and improved collection rates.

Embracing AI Automation with Rezo

With the introduction of AI automation in the debt collection process, it is natural for concerns and misconceptions to arise. However, it is crucial to understand that’s solutions are not meant to replace human efforts but rather to supplement and streamline them. recognizes the value of human interaction and the importance of maintaining positive relationships with customers. While AI agents play a significant role in automating collection calls and optimizing the debt recovery process, they are designed to enhance agent productivity, not replace them.

Furthermore,’s solutions provide valuable insights and analytics that inform decision-making and optimize debt collection strategies. Leveraging the power of AI, financial institutions can improve their approach, reduce costs, and drive better outcomes.

Ultimately, aims to leverage the capabilities of AI automation to supplement and streamline human efforts, empowering financial institutions to elevate their operational efficiencies, enhance customer experiences, and drive better results in the debt collection process.

Unlocking the Power of AI with Rezo

In conclusion, the transformative power of AI in tackling the challenges presented by recent policy changes in India’s financial sector cannot be overstated. With’s cutting-edge solutions, NBFCs, Banks, and LSPs have the opportunity to revolutionize the debt collection process, manage NPA reduction, and improve customer interaction. We encourage decision-makers at major NBFCs, Banks, and Lending Service Providers to explore how’s AI-enabled solutions can enhance operational efficiencies and capitalize on the vast potential of AI in transforming customer service operations.

To learn more about how can revolutionize your debt collection process and empower your organization with game-changing AI capabilities, schedule a demo now!

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