Transform Customer Engagement
With AI-Powered Contact Center

Automate, Analyse, Train Agents and Robotic Process Automation

Transform Customer Support

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Accelerate your Revenue
with Rezo AI Platform

WE HELP ENTERPRISES

Automate Interactions
Across Channels

Anytime-Anywhere
With AI-powered intelligent automation, interactions with the customers become fast, easy, scalable and error free. Rezo automates interactions across all channels – Voice, WhatsApp, Social Media, Chat, and Email leading to quicker resolution, happier customers and efficient agents.

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Automate Interactions Across Channels
Analyze Every Call and Interaction

Analyze Every Call
& Interaction

Read, Score and Process
Deep learning combined with Natural Language Technology (NLP) helps look through customer and agent interaction, bring out the voice of the customers (VoC), churn signals, compliance gaps and process adherence gaps. Rezo will automatically score every call and interaction leading to a scorecard for agents.


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Coach & Train Agents

Improve and Alleviate
The NLP engine analyzes every agent interaction and matches as to how the agent has performed against the guidelines shared by the brand. The system will highlight the improvement areas and leave personalised coaching tips. Personalised tips along with data help agents identify the gaps better and boost transparency and morale.


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Coach & Train Agents
Enhance Customer Experience with Inbuilt RPA

Enhance Customer Experience
with Inbuilt RPA

Collect, Cleanse, and Organize
Robotic process automation bots expand the value of an automation platform by completing tasks faster, allowing employees to perform high value work and enhancing customer's experience due to faster turnaround time.


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Results You Will love

85

Automated Interactions
(including voice)

70

Reduction In Resolution Time

30

Improvement In Operational Efficiency

87

Increase in the QA Efficiency

Why Rezo

Powerful NLU

Deep learning combined with Natural language technology (NLP and NLU) helps interpret customer language appropriately and recognizes his/her intent.

Minimalistic Changes

Integrates seamlessly with any CRM and drives automation and provide training without changing the current systems.

Robust and Scalable

Simple to use yet scalable to handle your global needs.

Hosting

Deployable both on cloud or on-premises basis the need.

Multilingual

Build to seamlessly handle any language and support customers no matter how they communicate.

Deployment Time

From data modelling to integrating backend API’s, system is ready to roll in 1-4 weeks.

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