Roles and Responsibilities:

● Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.

● Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs

● Identify opportunities for upselling and cross-selling to existing customers across C-suite level

● Develop and execute account plans that align with the client's objectives

● Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction

● Contract Negotiation & deal closing to maximize profits

● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.

● Assist with challenging client requests or issue escalations as needed

Skills Required:

● Master's Degree from a reputed institute with solid experience of 12-18 years in Enterprise Account Management

● Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role

● Proven track record of managing client relationships and delivering exceptional service

● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

● Experience with SaaS or enterprises based products would be great

● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

● Solid experience with CRM software and MS Office (particularly MS Excel)

● Excellent listening, negotiation and presentation abilities

● Strong communication and interpersonal skills

● Excellent organizational and time management skills

● Ability to work independently and as part of a team

● Ability to work in a fast-paced, dynamic environment

● Strong problem-solving skills and the ability to think creatively

● Willingness to travel as needed to meet with clients.

Work Location: Sector 125, Noida

Work Mode: Onsite