Automates 95% conversations on whatsapp and helps reduce incoming call center volume

A leading logistic company receives couple of thousands calls per day requesting to re- schedule delivery date, change address detail, update phone number, cancel, complain register and many more. To address these calls, the company is constantly adding more agents but still unable to respond to all calls. The increasing spike in incoming call volumes, increasing cost and dis-satisfaction at the customers end led this enterprise to think about alternate mediums of interacting with their customers.