Voice
Re-imagine CX With AI Voice Assistant
Rezo’s AI Voice solution offers cx automation platform with smart speech ability to handle bi-directional outbound reach outs and inbound queries to proactively engage with customers, in the same way you would with a friend. Created using innovative and complex algorithms, it enables enterprises to handle up to 85% of inbound and outbound interactions, delivering a 360-degree customer experience.
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AI-Agent With Feelings
With emotion and tone analysis, the platform easily spots churn signs, and unpleasant sentiments, and resolves customer issues accordingly. In addition, when the mood is positive, call center evaluation enables up-sell or cross-sells signals.
Mechanics Of Voice-AI
Impactful Conversations
Natural Language Processing engine comprehends customer intent based on historic customer logs and gives accurate responses in a natural manner. Even when the context of the dialogue changes, the NLP engine understands the syntax, semantics, discourse, and intent of the interaction.
AI-Agent With Feelings
With emotion and tone analysis, the platform easily spots churn signs, and unpleasant sentiments, and resolves customer issues accordingly. In addition, when the mood is positive, it enables up-sell or cross-sells signals.
AI-Agent With Feelings
With emotion and tone analysis, the platform easily spots churn signs, and unpleasant sentiments, and resolves customer issues accordingly. In addition, when the mood is positive, it enables up-sell or cross-sells signals.
Multilingual Integration
Call center knowledge management and innovative algorithms train the system to understand and converse in multiple languages and are deployed in minimal time frames.
Speech Recognition
Automated speech recognition with custom-trained advanced models and call center quality monitoring software processes audio data by converting speech to text in real-time overcoming challenges like background noise, accent, inconsistent quality, and dual-channel separation, with enhanced word error rate.
Speech Recognition
Automated speech recognition with custom-trained advanced models processes audio data by converting speech to text in real-time overcoming challenges like background noise, accent, inconsistent quality, and dual-channel separation, with enhanced word error rate.
Intelligent Routing
Rezo Voice AI solutions will monitors customer comments, picks out the negative or complex ones and routes them to the relevant agent or department for the resolution.
Chat/Social
Intent Enabled AI-Powered Bots
Cater to your customers on the go with Rezo’s conversational ai platform built for convenience, delivering first-contact resolution for customer complaints and queries raised on social media and chat platforms. Provide a consistent and personalised experience by handling 90% of pre and post-sales customer queries with 95% confidence.
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Mechanics Of AI-Powered Bots
Multiple Intent Recognition
Rezo’s conversational ai chatbot is powered by advanced NLU engines that help create human-like conversations. It is designed to understand customers’ multiple intents and emotions even if the conversation context gets switched.
Automated Query Resolution
24×7 available multilingual conversational ai solutions resolve queries encompassing everything from FAQs, due dates, and bill amounts to sharing unstructured files and document processing. Rezo’s cx automation platform aids the complete workflow processes like product registration, sales inquiry, and service booking without the need to get on the call.
Automated Query Resolution
24×7 available multilingual bot resolves queries encompassing everything from FAQs, due dates, due dates, and bill amounts to sharing unstructured files and document processing which aids the complete workflow processes like product registration, sales inquiry, and service booking without the need to get on the call.
Intelligent Routing
Rezo’s conversational ai software automatically categorises queries, and the call center quality monitoring software analyses the conversations and routes complex ones to the appropriate department or agent.
Email
Intelligent AI To Streamline Email Handling
Fully automate email procedures with NLU-based CX automation platform that responds to millions of customer emails so that you have one channel less to worry about. Rezo’s AI-powered workforce optimization software can monitor and swiftly through huge volumes of customer support emails, revert and label with appropriate categories per the queries.
Mechanics Of AI-Powered Email Assist
Interpret
Upon receiving emails, the conversational ai chatbot detects customer requests received in the form of texts, scanned documents, or PDFs in real time.
Classify And Extract
Rezo’s smart algorithm aids the AI bots in categorizing customer queries and extracts information to verify relevant documents based on the SOPs.
Classify And Extract
Rezo’s smart algorithm categorizes customer queries and extracts information to verify relevant documents based on the SOPs laid out.
Perform Action
Leveraging backend APIs AI powered chatbots either draft the response to be sent directly to the customer or route the query to the relevant department or agent of contact center ai companies.
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