Analyse AI: Unlock Insights from Every Interaction

At Rezo.AI, we understand the value of every interaction in your contact center, hence, we developed Analyse AI, a powerful solution that helps you extract valuable contact center reporting and analytics from every agent-customer interaction.

Impact of Analyse.ai

23

%

Increase in Agent Productivity

17

%

Drop in
AHT

25

%

Boost in
CLTV

62

%

Overhead Reduction

55

%

Boost in
Uncovering VoC

40

%

Gain Business Insights

Product Features

Accurate Speech-to-Text (STT)

Auto-Tagging

SOP Audits

Brands We Support

Analyze Customer Conversations to gain in-depth Insights

Our advanced STT capabilities ensure precise conversion of agent-customer conversations into text, making it easier for you to analyze and understand the context of each interaction, allowing you to enhance products and services based on call center efficiency metrics.

Understand Customer Preferences with Automated Tagging

With automated tagging, you can categorize conversations based on predefined criteria, empowering you to effortlessly track relevant topics, identify trends, and gain actionable insights on consumer decision journey.

Streamline Contact Center Performance with Strategic Decision-making

Our SOP-driven audits enable you to evaluate agent adherence to standard operating procedures, ensuring consistency and compliance. This allows you to proactively identify improvement areas and provide targeted coaching to enhance agent performance with customer journey analytics data.

Unlock the Power of Customer Interactions with Analyse AI

Gain a unified view of your contact center operations through our intuitive and insightful team performance dashboard. See the power of AI in action.

Additional Resources

Customer Experience

Guide to Effective Customer Interaction

Explore the importance of customer interactions, stages of interaction cycle, and how enterprises can improve customer experience.

Contact Center Performance

Mastering Call Center Campaigns for Sales & Support

An optimized call center campaign can ensure great impact on both sales and customer support for any enterprise. Have a look at our tips to mastering them!

Contact Center Performance

First Call Resolution: A Detailed Guide

Discover the importance of First Call Resolution (FCR) in contact centers and learn how it can revolutionize customer service. Explore industry standards, best practices, and the benefits of FCR with Rezo.AI's AI-powered solutions.