Consumers are frequently trapped with automatic response systems, inane chatbots, or have to repeat their inquiries and concerns before resolution can be achieved. To address this issue, the IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud in 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

At Rezo, we believe that we live in the era of automation and connectivity and in the coming years, the vast majority of human-machine interactions will be automated, benefiting both consumers and businesses. Traditional consumer contact points will also evolve into digitised conversational engagements, transforming how businesses communicate with their stakeholders, customers, and agents. We also believe that by leveraging the AI-Powered CX Cloud, we will play a significant role in making these encounters frictionless, natural, and effective.

We envision to create an open ecosystem based on the convergence of technological innovation and customer satisfaction through Rezo's AI-platform. At Rezo, we're driven by a single ambition, harnessing the potential of AI-powered CX Cloud centers to provide customers, employees, and agents with frictionless and delightful experiences.

Our aim has been to build a robust AI-Powered CX Cloud that enables businesses to achieve their key objectives by enhancing customer experience, agent efficiency and lowering operational costs since the beginning. Rezo strives to provide the most efficient and streamlined customer experience possible anytime a client touch-point occurs.