Improves customer service satisfaction and average handling time

The third largest network in the world serving around 8-10 crore travel annually receives 15,000 to 20,000 queries from customers on Twitter only. These concerns range from service complaints, emergency calls to feedbacks and the organization wanted to automatically.

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80% Automated handling

0.97 s Response time

24 x 7 Customer support

73% Increase in efficiencies

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