How Conversational Banking is Reimagining the Customer Engagement

February 27, 2023

Conversational Banking

How Conversational AI and automation are enabling banks to meet rising customer expectations and providing intelligent analytics and real-time insights for data-driven decision-making.

Table of Contents:

Chapter 1

Conversational Banking for a better customer journey

  • How is conversational AI helping banking and financial services?

Chapter 2

Current Challenges in the Banking Industry

Chapter 3

Key business metrics impacted by Conversational Banking

  • Higher efficiency
  • Higher customer lifetime value
  • Higher number of reach-outs
  • Higher sales conversion

Chapter 4

Leveraging Omnichannel Rezo Bots for smart and automated engagement with clients

  • Faster query resolution by Automating responses for general queries
  • 24*7 availability
  • Agent handover only in cases of complex queries
  • Conversation analytics enabling personalised experience

Chapter 5

Outcomes achieved for enterprises using Conversational AI

  • Frictionless customer onboarding
  • Automated EMI Reminders resulting in timely payment collection
  • Revenue Boosting through Outbound Sales Outreach
  • Enach mandate registration for auto-debits
  • Customer analytics and agent analytics