Conversational AI, automation and other technologies have opened up new possibilities. The pace of adoption of these technologies is rapid among industries. Institutions of all sizes leverage AI and automation to drive value and increase ROI. It has proven to deliver tangible benefits, including distinctive insights, faster services, increased flexibility and scalability and improved productivity with more cost savings. The…

How Conversational AI and automation are enabling banks to meet rising customer expectations and providing intelligent analytics and real-time insights for data-driven decision-making. Table of Contents: Chapter 1 Conversational Banking for a better customer journey How is conversational AI helping banking and financial services? Chapter 2 Current Challenges in the Banking Industry Chapter 3 Key business metrics impacted by Conversational…

A unique customer experience is an essential component of any successful organization. In today's world of hyper-competition and automation, the importance of customer experience in the service business is getting a lot of traction. The customer service business, on the other hand, has been in chaos for a long time. Despite the fact that it is a necessary role for…

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling due to a high number of queries, insufficient capacity of agents, and inane customer support systems. Businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.   [sg_popup id=7829] Download Ebook