Promising use cases deployed in the travel industry
Customers reach out over calls, email, and chat about the pricing of tickets or stay. A bot can easily handle the unstructured conversations about pricing and revert real-time to the customers by leveraging the backend APIs.
Interpreting Customer Complaints
Understanding customer complaints from an unstructured text is extremely difficult task and can only be handled manually. However, with Rezo’s powerful NLP engine, interpreting customer complaints, mapping frequency of complaints, and streamlining processes is extremely simple.
Booking/Change in itinerary
Enterprises dealing with itinerary get huge number of calls requesting for change of delivery date, time, and location or booking. With Rezo’s intelligent bots, all such conversations can be handled end to end without human interventions.
FAQ queries like dimension of cabin baggage, reporting time, tele check-in etc are very recurrent in nature. These queries can be easily handled by Rezo intelligent bot, sparing agents to handle repetitive queries.