Promising use cases deployed in the travel industry
Customers reach out over calls, email, and chat about the pricing of tickets or stay. A bot can easily handle the unstructured conversations about pricing and revert real-time to the customers by leveraging the backend APIs.
Interpreting Customer Complaints
Understanding customer complaints from an unstructured text is extremely difficult task and can only be handled manually. However, with Rezo’s powerful NLP engine, interpreting customer complaints, mapping frequency of complaints, and streamlining processes is extremely simple.
Booking/Change in itinerary
Enterprises dealing with itinerary get huge number of calls requesting for change of delivery date, time, and location or booking. With Rezo’s intelligent bots, all such conversations can be handled end to end without human interventions.
FAQ queries like dimension of cabin baggage, reporting time, tele check-in etc are very recurrent in nature. These queries can be easily handled by Rezo intelligent bot, sparing agents to handle repetitive queries.
Download Case StudyEnter your details and enjoy our free resources!
Download Industry PagerEnter your details and enjoy our free resources!
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.