Promising use cases deployed in the logistic industry
Customers are constantly reaching out to enterprises over email, chat and voice to inquire about order status. Rezo understand customer ask and leveraging the backend API’s provide the status in a quick, automated manner.
Change Delivery Date/Location
Logistic companies get huge number of calls inquiring about status of their delivery, request for change of date, time and place. With Rezo’s intelligent bots, all such conversations over can be handled end to end without human interventions.
Interpreting Customer Complaints
Understanding customer complaints from an unstructured text is extremely difficult task and can only be handled manually. However, with Rezo’s powerful NLP engine, interpreting customer complaints, mapping frequency of complaints, and streamlining processes is extremely simple.