Promising use cases deployed in the insurance industry
Customers reach out over calls, email, and chat about the pricing of various products. A bot can easily handle the unstructured conversations about pricing and revert real-time to the customers by leveraging the backend APIs.
Customers converse with brands and while the conversations are happening, there are opportunities of up-sell and cross-sell that arise. Rezo sophisticated AI is smart enough to detect the up-sell and cross-sell opportunities and pitches in with the right verbatim to and helps do closures.
Interpreting Customer Complaints
Understanding customer complaints from an unstructured text is extremely difficult task and can only be handled manually. However, with Rezo’s powerful NLP engine, interpreting customer complaints, mapping frequency of complaints, and streamlining processes is extremely simple.
Customers need to be reminded for renewal of insurance policies. This requires multiple calls to customers before the payments are made. With Rezo intelligent bots, the entire process can be streamlined and automated.