Rezo transforms customer service for a leading online education
AI for Education
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Promising use cases deployed in the education industry
Customers reach out over calls, email, and chat about the pricing of various courses. A bot can easily handle the unstructured conversations about pricing and revert real-time to the customers by leveraging the backend APIs.
Customers converse with brands and while the conversations are happening, there are opportunities of up-sell and cross-sell that arise. Rezo sophisticated AI is smart enough to detect the up-sell and cross-sell opportunities and pitches in with the right verbatim to and helps do closures.
Huge volume of calls are received to just schedule the online demos. With AI bots, scheduling demos becomes extremely easy and stress-free.
Automated reminders and notifications around the course schedule can be triggered via Rezo’s bot to drive an ultimate experience to the customers.
Interpreting Customer Complaints
Understanding customer complaints from an unstructured text is extremely difficult task and can only be handled manually. However, with Rezo’s powerful NLP engine, interpreting customer complaints, mapping frequency of complaints, and streamlining processes is extremely simple.
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