Rezo transforms customer service for a leading online education
AI for Education
Promising use cases deployed in the education industry
Customers reach out over calls, email, and chat about the pricing of various courses. A bot can easily handle the unstructured conversations about pricing and revert real-time to the customers by leveraging the backend APIs.
Customers converse with brands and while the conversations are happening, there are opportunities of up-sell and cross-sell that arise. Rezo sophisticated AI is smart enough to detect the up-sell and cross-sell opportunities and pitches in with the right verbatim to and helps do closures.
Huge volume of calls are received to just schedule the online demos. With AI bots, scheduling demos becomes extremely easy and stress-free.
Automated reminders and notifications around the course schedule can be triggered via Rezo’s bot to drive an ultimate experience to the customers.
Interpreting Customer Complaints
Understanding customer complaints from an unstructured text is extremely difficult task and can only be handled manually. However, with Rezo’s powerful NLP engine, interpreting customer complaints, mapping frequency of complaints, and streamlining processes is extremely simple.
Download Case StudyEnter your details and enjoy our free resources!
Download Industry PagerEnter your details and enjoy our free resources!
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.