Promising use cases deployed in the automobile industry
Pricing and Availability
Customers reach out over calls, email and chat about the pricing and availability of products. Bot can easily handle the unstructured conversations about pricing and availability and revert real time to the customers by leveraging the backend API’s.
Customers converse with brands and while the conversations are happening, there are opportunities of up-sell and cross-sell that arise. Rezo sophisticated AI is smart enough to detect the up-sell and cross-sell opportunities and pitches in with the right verbatim to and helps do closures.
Huge volume of calls are received to schedule appointments and visits to the showroom. With the AI bots, scheduling appointments becomes extremely easy and stress free.
Servicing cars require making calls, arrange pickups, conveying to customers what all needs to be serviced post inspection and finally a drop back. This requires multiple call with the customers and because of the manual nature may lead to impacting the customer satisfaction. With the Rezo intelligent bots, the entire process can be streamlined and automated.