Customer Feedback
Leverage AI To Know How Your Customers Feel – In Real Time
Enable feedback and rating collection via automated inbound queries and outbound dial-outs based on the services delivered by your agent. Map and categorize the feedback appropriately based on pre-defined attributes for a product, outlet, or service-related ratings along with reasons.
FAQ Resolution
Customer Support Made Easy With AI
Rezo’s call center Automation Technology enables self-service for customers with the first-contact resolution to navigate through the buying process by automating the solution of FAQs, product discovery information like price or availability, keeping track of sales, and more.
FAQ Resolution
Customer Support Made Easy With AI
Enable self-service for customers with first contact resolution to navigate through the buying process by automating the resolution of FAQs, product discovery information like price or availability, keeping track of sales, and more.
Appointment Booking
Book More Business With AI Virtual Agents
Rezo’s virtual call center software enables self-serving scheduling to streamline the entire process of booking, changing, or cancelling appointments and proactively reaching out to customers with the estimated time of arrival updates for delivery based on their preference or availability over voice or non-voice channels.
Appointment Booking
Book More Business With AI Virtual Agents
Enable self-serving scheduling to streamline the entire process of booking, changing, or canceling appointments and proactively reaching out to customers with the estimated time of arrival updates for delivery based on their preference or availability over voice or non-voice channels.
Quality Assurance
Map Your Growth Using Automated Quality Assurance
Rezo’s Speech analytics call center analyzes, scores, and processes 100% of customer agent interactions to provide an overall quality score for customer satisfaction in real-time and, evaluate agent performance, provide personalized coaching recommendations allowing agents to better detect compliance gaps and training needs at the same time.
Quality Assurance
Map Your Growth Using Automated Quality Assurance
Analyze, score and process 100% of customer agent interactions to provide an overall quality score for customer satisfaction in real-time and evaluate agent performance, provide personalized coaching recommendations allowing agents to better detect compliance gaps and training needs at the same time.
Complaint Analysis
Leverage The Root Cause Of Your Customer Complaints
Call center analytics software monitors customer comments, picks out the negative ones, and routes them to the assigned department with Rezo’s AI powered chatbots. Analyze customer complaints, map their frequency and optimize the entire process to take appropriate actions.
