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The best of human and AI in redefining customer experience

The best of human and AI in redefining customer experience

Artificial Intelligence, or AI, has seen a massive leap in deployment from 4% to 14% within a short period from 2018 to 2019! As a result, automation brings with it the rampant fear that virtual agents powered by AI will soon replace human resources. However, experts believe that though efficient, technology is yet to reach a point where it can…

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Rezo powers conversational AI for Automobile

About India’s leading car search venture that helps users buy the right car. Their vision is to construct a complete ecosystem for consumers and car manufacturers, dealers and related businesses so that consumers have easy and complete access to not only buying and selling cars, but also manage their entire ownership experience, be it accessories, tyres, batteries, insurance or roadside…

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Rezo transforms customer service for a leading online education

A leading online and classroom-training provider for international certifications in Finance, Accounting, Analytics, Digital Marketing, and Six Sigma serves professionals in more than 40+ countries around the world. Headquartered in the USA, the organization gets many queries around the class schedule, batch schedule, exam schedule, certificates, results, etc.The firm wanted to create “meaningful contacts” that help customers get things quickly…

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Rezo automates customer service for apparel brand

About A leading women apparel company with 465 exclusive brand outlets, 1469 large format store outlets, and 1,522 multi-brand outlets, located across 31 states. In addition, the company sells its products through its own website and online retailers. The company’s product portfolio includes top-wear, bottom-wear, drapes, combination-sets and accessories that cater to a wide variety of the wardrobe requirements of…

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Rezo powers WhatsApp conversation for a logistic giant

Problem A leading logistic company receives couple of thousands calls per day requesting to re-schedule delivery date, change address detail, update phone number, cancel, complain register and many more. To address these calls, the company is constantly adding more agents but still unable to respond to all calls. The increasing spike in incoming call volumes, increasing cost and dis-satisfaction at…

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Improves customer service satisfaction and average handling for Railway

About The third largest network in the world serving around 8-10 crore travel annually which translates to more than 2.2 crore travel per day. With a massive user base of customers and with their ever-increasing expectations, the enterprise gets a traffic if around 10,000 to 15,000 tweets per day on Twitter only. These concerns range from service complaints (e.g., non-functional…

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Logistic giant adopts AI powered rezo for automation

About Delhivery Delhivery is India’s largest logistic company offering extensive services ranging between last mile deliveries, third party fulfilment and warehousing services. These services enable the seller and the consumer to connect faster. Delhivery handles over 350,000+ shipments per day for 150,000 sellers, 3000+ clients across 1200+ cities. Problems With SLA’s ranging from minutes to couple of days, Delhivery agents…

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