Bot Builder

BOT THE BUILDER

No-Code Bot Builder

Rezo’s no-code bot builder platform makes it extremely easy for enterprises to make a virtual call center software without the technical know-how. It is a simple yet powerful DIY (Do It Yourself) platform to make AI bots which is loaded with a host of features to allow users to develop and manage bots without coding.

Build Dialogue Flows

Drag & Drop Interface

Construct your conversational AI platform on the canvas using drag & drop interface, nodal network model, and unique UI features on Rezo’s no-code AI voice chatbot. Design the conversational flow between your end-user and the virtual bot: Entity Node, Workflow Switch, API Node, Variable Node, End Node, Webhook Node, Decision Node, Custom Code Node, Agent Handover Node, Question Node, Response Node.

Rezo Bot Dialogue Flows

  • Entity Node

    Capture relevant information from the user to act on the user query, using user-defined or new entity type.

  • Workflow Node

    Switch from current to an alternate workflow created in the list

  • API Node

    Fetch data from third-party services or return the captured data to your system. You can also create your wrapper to use complex REST or SOAP requests.

  • Variable Node

    Set variables in bot session to re-use later in the conversations or to create logical expressions that help in routing to different conversation paths.

  • End Node

    Deliver the final action and reset the bot session at the end of the conversation path to the user.

  • Webhook Node

    Gather data in real-time in order to offer subscribers with real-time updates on their interactions.

  • Decision Node

    Check for a condition and create forked flows within the same workflow. Enable complex or nested transition conditions based on session variables

  • Custom Code Node

    Write your custom code outside the bot builder and build logic based on complex business rules.

  • Agent Handover Node

    Intelligently route conversations along with the history from the virtual assistant to the relevant agent or department.

  • Question Node

    Prompt the user to input the required values and make decisions and execute the flow of a specific branch on that.

  • Response Node

    Deliver well-formatted messages to the user.

Rezo Pre-Built Studio

Pre-Built Studio
Market Ready Models

Leverage pre-built models for bot workflows across industries without starting from scratch and creating new templates, making it extremely easy to jump-start deployment.

Pre-Built Studio
Market Ready Models

Leverage pre-built models for bot workflows across industries without starting from scratch and creating new templates, making it extremely easy to jump-start deployment.

Plug & Play Integration
Multichannel Synchronization

Integrate the dialogue flow and drive automation across your ERP processes via telephony, email, chat/WhatsApp or social media platforms.

Rezo Multichannel Synchronization

Agent Handover
Intelligent Routing

Automatically categorize complex customer queries and route conversations to the relevant agent with important information like customer intent, details, history, etc. to augment the process.

Agent Handover
Intelligent Routing

Automatically categorize complex customer queries and route conversations to the relevant agent with important information like customer intent, details, history, etc. to augment the process.

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